As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.

· Pre entry visits and company inductions

· Collect tenancy agreement/approval forms

· Monitor customer satisfaction

· Act as the main point of contact and deal with any problems/queries that tenant may have

· Contacting neighbourhood housing associations and establishing working relations with them

· Visiting tenants in their homes and to advise them on when and what work is being carried out

· Attending and chairing tenant forum meetings to advise tenants of works being carried out

· Monitor customer complaints and resolve any potential issues

· To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants